B2B Diamond Marketplace Policy
1. Trade-Only Platform
Our platform operates strictly as a Business-to-Business (B2B) marketplace intended for jewelry professionals, retailers, wholesalers, and industry participants.
All users may be required to provide business verification, including but not limited to:
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Business registration documentation
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Tax identification number
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Proof of involvement in the jewelry trade
We reserve the right to approve, restrict, or terminate accounts that do not meet these requirements.
2. Final Sale Policy
All purchases made through our platform are final and non-refundable.
Once an order has been confirmed and payment has been successfully processed, the transaction cannot be cancelled, returned, or refunded unless otherwise agreed upon in writing.
3. Diamond Certification
Most diamonds listed on our platform are accompanied by grading reports issued by independent gemological laboratories such as:
Buyers are responsible for reviewing all diamond specifications and grading reports prior to completing a purchase.
The issuing laboratory is considered the authoritative source for grading information.
4. Stone Availability
Diamonds listed on our platform may also be available through multiple marketplaces or supplier channels.
As a result:
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Availability is not guaranteed until the order is confirmed by the supplier.
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In rare cases, a diamond may become unavailable after an order is placed.
If this occurs, the order will be cancelled and the payment will be refunded or credited, at our discretion.
5. Supplier Disclaimer
Our platform may operate as a marketplace connecting buyers with independent diamond suppliers.
While we strive to ensure accuracy and reliability of listings:
6. Product Inspection
All products must be inspected immediately upon delivery.
Any claim regarding:
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Damage
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Incorrect product
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Shipment discrepancy
must be reported within 24 hours of delivery. Claims made after this period may not be accepted.
7. Shipping & Insurance
All shipments are handled through secure and fully insured logistics providers.
The delivery fee includes:
8. High-Value Shipment Protocol
For high-value orders, additional security and verification procedures may be required, including:
These measures are implemented to ensure maximum security for valuable shipments.
9. Transfer of Risk
All goods remain insured during transit.
However, risk and responsibility transfer to the buyer once the shipment has been delivered and signed for at the buyer’s designated delivery address.
10. Delivery Terms
Delivery times may vary depending on:
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Inventory confirmation
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Courier logistics
We are not responsible for delays caused by third-party carriers, customs clearance, weather conditions, or other events beyond our control.
11. Diamond Setting Services
We offer professional diamond setting and mounting services under the following conditions:
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If the diamond is purchased through our platform, customers may purchase the appropriate setting and request mounting services.
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If the diamond is sourced externally, the buyer must purchase a minimum of 250 grams of setting materials from us for the order or service to be finalized.
We reserve the right to decline setting services for externally sourced diamonds.
12. Payment Verification & Fraud Prevention
To maintain a secure marketplace, all transactions may be subject to payment verification procedures.
We reserve the right to:
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Request additional identification
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Delay order processing pending payment verification
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Cancel orders suspected of fraud or unauthorized payment activity
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13. Limitation of Liability
Our company shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or business interruption.
14. Force Majeure
We shall not be held responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:
15. Governing Law
These policies are governed by the laws of Ontario, Canada.
Any disputes arising from transactions on this platform shall be subject to the exclusive jurisdiction of the courts of Ontario.
16. International Taxes, Duties & Customs Responsibilities
For all shipments delivered outside Canada, the purchaser shall be solely responsible for the payment of any applicable customs duties, import taxes, VAT, GST, brokerage fees, tariffs, or other governmental charges imposed by the destination country.
Such charges are not included in the purchase price, shipping fees, insurance costs, or any other fees charged by our platform unless expressly stated in writing.
The purchaser assumes full responsibility for complying with all applicable import laws, regulations, licensing requirements, and customs procedures in the destination jurisdiction. Any delays, costs, penalties, or shipment disruptions resulting from customs clearance or local regulatory requirements shall be borne exclusively by the purchaser.
